Top 5 Salesforce Testing Challenges


Salesforce is a popular CRM known for its seasonal updates and highly configurable settings. Due to being extremely user-friendly, its popularity is surging day by day. The fact that Salesforce is so configurable makes it hugely popular among businesses.

However, the benefits provided by Salesforce are great for users but worrisome for QA professionals. You can create various out-of-the-box features, but what if it introduces problems elsewhere in the Salesforce environment?

One solution is to build a test automation tool for testing the updates, but we need to ensure that the tool is simple enough to be leveraged by non-technical administrators. A no-code test automation tool can be utilized for Salesforce Testing. To find the solution, we must first understand the challenges caused due to Salesforce updates. So let’s dive deeper into the Salesforce Testing challenges:

Highly Customizable features:

Testing the basic features of Salesforce might not seem daunting. Still, as we know, Salesforce allows customizing the application to every user as per their requirements; they can change the layouts, tables, views, and reports very quickly and without hassle. Developers may also add custom objects that some tools fail to recognize. To summarize, testing the customizations would involve test cases with multiple combinations and permutations, making testing extremely difficult.

Dynamic Elements:

Salesforce leverages many dynamic elements like test web pages or locators, which are significantly challenging to test. Similarly, Salesforce versions like Lightening and Classic consist of web pages and object properties that are fluid and can change based on context. Choosing a location to test isn’t easy when that location keeps changing!

Frequent Updates:

Salesforce comes up with seasonal releases for rolling out new features in spring, Summer, and Winter. These upgrades enable its customers to explore Salesforce more easily; hence it’s a treat for new users. However, the seasonal updates are a nightmare from a quality assurance point of view because the QA team has to test the impact caused by the new features on the existing features and if the existing business processes, workflows, and integrations are affected by the new updates.

Complex Applications:

Testing Salesforce’s basic functionalities and features is relatively straightforward, but testing more complex configurations won’t be easy.

For example, consider Visual Force, where creators develop custom UIs for mobile or web applications. This gives rise to two challenges, one is having a great test coverage for custom UIs, and the second is that the custom UIs are dynamic. Without an excellent test automation tool, achieving good test coverage and creating thousands of test cases for dynamic custom elements is impossible.


Though Salesforce is extremely popular for its seasonal updates and highly configurable features, it cannot be leveraged until adequately tested. A highly approachable testing tool that non-technical users can use must be utilized. Opkey is a no-code test automation tool that helps you mitigate the risks introduced during Salesforce seasonal updates. Its state-of-the-art technologies, like impact analysis, self-healing approach, test discovery, etc., help you quickly detect bugs, and hundreds of pre-built test cases enable you to perform testing without coding knowledge.

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